The terms on which we provide our rubbish clearance services. Please read them alongside our Privacy Policy.
This page is a formatted container only. The text under each heading must be replaced with solicitor-reviewed or reputable-template wording before launch. Do not rely on it as finished terms of service.
This section should identify Alpha Waste Removal Ltd, explain that these terms govern the services we provide to customers, and confirm that by booking a job you agree to them.
This section should describe the clearance services we offer — single items, part and full loads, house, garden, office and builders' waste clearances — and the regions we cover.
This section should explain how quotes are given, and make clear that a photo quote is an estimate based on the information provided, which may be confirmed or adjusted on arrival once the crew can assess the actual volume and access.
This section should set out how bookings are confirmed, any notice period for changes or cancellations, and any charges that may apply to late cancellations or missed appointments.
This section should explain when payment is due, the accepted payment methods, and any terms relating to deposits, invoicing or late payment.
This section should describe the waste we can take, and clearly list materials we cannot accept, which typically include:
It should also note that we will signpost customers to an appropriate licensed specialist where we cannot take an item ourselves.
This section should set out what the customer is responsible for — for example providing safe and lawful access to the waste, any necessary parking or permits, and confirming they are entitled to dispose of the items.
This section should explain the limits of our liability and confirm the insurance we carry, including public liability cover. Ensure any stated cover amount matches the policy actually held before publishing.
This section should explain that we provide a Waste Transfer Note as the legal record of the transfer of waste, and summarise the customer's duty of care to ensure their waste is handled by a licensed carrier.
This section should explain how a customer can raise a complaint, how to contact us, and the timescales within which we aim to acknowledge and resolve complaints.
This section should confirm how we handle personal data and refer customers to our Privacy Policy for full details.
This section should state which law governs these terms and the courts that have jurisdiction. Note that as the company is registered in Scotland but operates across Scotland, Wales and England, the appropriate jurisdiction should be confirmed with a solicitor.
Last updated: [PLACEHOLDER — insert date the reviewed terms take effect]